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Calls, meetings and messages that just connect.

Cloud phone systems, Microsoft Teams Phone, number porting, call routing, contact centre, meeting rooms and Teams governance. Santre moves your phones to the cloud and keeps calling and collaboration reliable.

Plan a Phone System Upgrade
See What's Included

Call-flow review, porting plan and emergency-location setup included.

Overview

Business Communications & Collaboration

Santre's business communications service deploys and manages cloud phone systems and collaboration tools for Canadian organizations: hosted VoIP and unified communications, Microsoft Teams Phone with calling plans or direct routing, number porting, auto attendants and call queues, contact centre features, meeting-room equipment and Teams governance. Emergency calling is configured with registered locations for each user and site, which Canadian VoIP 911 obligations depend on.

Who it is for

  • Businesses replacing an on-premises phone system
  • Organizations already on Microsoft 365 that want calling in Teams
  • Teams with customer phone lines that need queues and reporting
  • Offices with meeting rooms that never connect on the first try

What’s included

Every way your people talk to each other and to customers.

Cloud phone systems

Business numbers that ring on desk phones, laptops and mobiles, wherever staff are working.

  • Hosted VoIP and unified communications
  • Number porting from existing carriers
  • Auto attendants, hunt groups and voicemail
  • Desk phones and headsets

Microsoft Teams Phone

Make and receive external calls in the Teams app staff already use.

  • Teams Phone calling plans
  • Direct Routing and Operator Connect
  • Call queues and auto attendants
  • Emergency location configuration
How it works

Teams Phone needs each user's and site's emergency address set up so a 911 call carries the right location. Santre configures emergency locations and network-based location detection as part of every Teams Phone deployment.

Customer contact

Route customer calls to the right person and see how they are handled.

  • Contact centre queues and skills routing
  • Call recording where policy allows
  • Call reporting and analytics
  • AI voice agents for after-hours and overflow

Meetings and collaboration

Meeting rooms and Teams workspaces that people can use without a call to IT.

  • Teams Rooms and video conferencing
  • Room booking and displays
  • Teams and channel governance
  • Adoption and user training

When to consider it

Signs it is time to act

  • Your phone system or its maintenance contract is ending
  • Staff use personal mobiles for business calls
  • Customers wait on hold with no queue or callback
  • Meeting-room equipment rarely works first time
  • Teams has hundreds of teams and no one knows which are in use

How Santre delivers it

A clear process from first review to ongoing care

  1. Audit

    List numbers, call flows, devices, contracts and how each team uses the phones.

  2. Design

    Choose the platform, design call routing and emergency locations, and plan number porting.

  3. Cut over

    Port numbers on a scheduled date, deploy devices and train users.

  4. Manage

    Handle moves and changes, monitor call quality and adjust routing as teams change.

Scope

Technologies and boundaries

Platforms commonly in scope

  • Microsoft Teams Phone
  • Hosted VoIP platforms
  • SIP trunking
  • Teams Rooms devices
  • Desk phones and headsets
  • Contact centre platforms

Where this service ends

Voice quality depends on the network, so voice VLANs and quality-of-service are designed with Network & Infrastructure. Microsoft 365 licensing and tenant setup sit with Cloud & Microsoft.

Related services

Services that work alongside this one

View all 13 Santre services

Frequently asked questions

Questions about Communications

In most cases, yes. Numbers are ported from your current carrier to the new platform on an agreed date, usually with no gap in service.

Canadian VoIP services must support 911 calling with location information. With Teams Phone, each user and site has a registered emergency address, and network-based detection can update the location when people move between offices. Santre sets this up and documents it during deployment.

Teams Phone suits organizations that already work in Teams. A dedicated VoIP or contact centre platform may fit better for heavy call volumes, advanced routing or desk-phone-first teams. Santre compares the two against your call flows.

Move your phones without missing a call.

Call-flow review, porting plan and emergency-location setup included.

Plan a Phone System Upgrade

Prefer to talk first? Call (888) 652-3358.