Managed IT services
Santre supports your people and manages the devices, Microsoft 365, networks, phones, security and backups your business depends on. You get a responsive helpdesk, documented scope and a practical plan for what comes next.
Flat per-user Month-to-month Scope and pricing in writing.
What we manage
Managed IT should cover more than computers and support tickets. Santre keeps your devices, Microsoft environment, network, communications, security and backups running day to day.
Employee service desk
Computer and device management
Monitoring, updates and patching
Endpoint protection and EDR
Managed printers and POS devices
Hardware purchasing and replacement
User setup and offboarding
Asset lifecycle managementProjects and specialist work: Hardware Procurement & Technology Deployment, Technology Consulting & Digital Transformation
Microsoft 365 administration
Email security and authentication
Licensing and cost management
User and access management
Microsoft 365 deployment and adoption
Cloud and tenant migrations
Servers and Active Directory
Azure and DNS managementProjects and specialist work: Cloud Computing & Microsoft Solutions
Managed firewalls
Business Wi-Fi and switching
LAN and VLAN segmentation
Secure remote access
SD-WAN and SASE
VoIP and business communications
Video surveillance
Access-control systemsProjects and specialist work: Network & IT Infrastructure, Business Communications & Collaboration, Physical Security & Smart Infrastructure
Microsoft 365 and Google Workspace backup
Computer and endpoint backup
Image-based server backup
Local and cloud recovery
Immutable backup storage
Backup monitoring and reporting
Recovery planning and testing
Business continuity planningProjects and specialist work: Backup, Disaster Recovery & Business Continuity
Managed EDR and MDR
Email and identity protection
MFA and Conditional Access
Managed SIEM and security monitoring
Vulnerability management
Security awareness training
Cyber-risk assessments
Cyber-insurance readiness supportProjects and specialist work: Cybersecurity & Compliance
Getting started
Santre begins by understanding what you have, who currently manages it and what needs attention. The transition is planned and documented before ongoing management begins.
Clear scope
Your Managed IT agreement documents the systems Santre will manage, the responsibilities included and any work priced separately. You know what is covered before service begins.
8 services
Included every month
Includes
8 services
Added to the monthly scope when required
Includes
8 services
Quoted before work begins
Typical projects
| What applies | Core | Advanced | Projects |
|---|---|---|---|
| How it is billed | |||
| Part of the monthly agreement | |||
| Added only when required | |||
| Quoted before work begins | |||
| Scope documented in writing | |||
| What it covers | |||
| Service desk and user setup | |||
| Device patching and endpoint protection | |||
| Microsoft 365 | |||
| Security monitoring and testing | |||
| Backup and recovery | |||
| Firewall and network | |||
| VoIP, cameras and access control | |||
| Hardware and procurement | |||
Scope, responsibilities and pricing are documented in writing.
When you choose Santre as your Fully Managed IT provider, you receive a cyber-insurance readiness review and 24 months of Managed SIEM service at no additional service fee.
Understand whether your current technical controls align with what cyber insurers commonly ask about.
Gain greater visibility into security activity across the systems covered by your agreement.
Frequently asked questions
Santre takes primary responsibility for the technology included in your agreement. This can cover employee support, devices, Microsoft 365, networks, security, backups and vendor coordination.
Yes. We coordinate the transition, collect available documentation and access, review your environment and identify anything that needs immediate attention.
Employees contact the Santre service desk through the agreed support channels. We troubleshoot the issue, coordinate with outside vendors when needed and keep the employee informed.
Yes. Santre provides remote support and scheduled or required onsite assistance based on your location and written service scope.
Yes. We can manage users, devices, networks and technology across multiple locations. Each location and its requirements are documented during the assessment.
No. Your agreement clearly identifies the services, users, devices and locations included each month. Advanced services, equipment and project work are quoted separately when required.
Santre's Managed IT service is month-to-month. The scope, responsibilities and pricing are documented in writing before service begins.
Qualifying new Fully Managed IT clients receive a cyber-insurance readiness review and 24 months of Managed SIEM service at no additional service fee. Coverage, log sources, retention and post-offer pricing are defined in the agreement.
